Privacy policy
This page describes how MEXTOQ collects, uses, and protects information provided through the website, demo experience, and product platform. It is written to support transparency with customers, prospects, and partners.
Information we collect
Account information
We collect basic account details such as name, email address, company, and role so users can access the platform and operate within their organization.
Demo and contact information
When someone requests a demo or fills a contact form, we may store their submitted business context, uploaded sample data, and communication details to support follow-up and product evaluation.
Operational platform data
We process uploaded inventory, warehouse, sales, and planning data so MEXTOQ can generate the workflows, reports, and recommendations the product is built to provide.
Technical usage information
We may collect product activity, sign-in events, and error diagnostics to improve reliability, security, and service performance.
How we use information
To operate the platform
We use data to ingest uploads, compute inventory positions, generate recommendations, and support the workflows customers expect from MEXTOQ.
To communicate and support
We use contact details to respond to demos, support requests, onboarding flows, billing questions, and product communications.
To improve reliability
We monitor technical usage, product issues, and failure patterns to improve the performance, stability, and accuracy of the service.
Customer operational data
Inventory and warehouse data uploaded by customers is used to generate product functionality such as risk detection, decision recommendations, reports, and workflow actions. We treat this as customer business data and use it only to operate, support, and improve the service.
Sharing, security, and retention
Sharing of information
We do not sell personal information. We may use trusted service providers for infrastructure, authentication, analytics, or communication delivery. Data may also be disclosed when required by law, to protect rights and security, or as part of a corporate transaction.
Security and retention
We use reasonable technical and operational measures to protect information against unauthorized access, loss, or misuse. We retain information for as long as needed to provide the service, meet contractual and legal obligations, resolve disputes, and maintain internal records.
Your choices
You may request updates to account information, ask questions about stored information, or contact us regarding account closure and support. Certain records may be retained where required for security, legal, or operational reasons.